Privacy Policy

Last Updated: 04/11/2024

TruV Group Limited (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with us, visit our website, or use our technology products and services.

Information We Collect

We may collect and process the following types of information:

• Personal Information: Information you provide directly, such as your name, email address, phone number, job title, and company details when you register, subscribe to our services, request support, or communicate with us.
• Technical Data: Information related to your use of our services, including IP addresses, login details, browser type, time zone setting, device information, and usage data. We collect this information automatically through cookies and similar tracking technologies. 
• Product Usage Data: Data about how you use our technology products and services, including features accessed and time spent on certain functions. This helps us improve our services and tailor them to user needs.

How We Use Your Information

We use the information we collect to:

• Provide and Enhance Our Services: To set up and manage your account, provide support, process transactions, and improve our products based on usage patterns.
• Communicate with You: To respond to enquiries, send updates, and deliver marketing communications where you have consented to receive them.
• Optimise and Improve: To analyse usage, detect and resolve technical issues, and improve the functionality of our products.
• Comply with Legal Obligations: To comply with applicable laws, regulations, and industry standards.

Sharing Your Information

We may share your data with:

• Service Providers: Trusted third parties who assist in our operations, such as cloud storage providers, payment processors, analytics platforms, and customer support tools. These third parties are required to handle your information securely and only for our specified purposes.
• Legal and Regulatory Bodies: If required by law, we may disclose your information to comply with legal obligations or respond to lawful requests from public authorities.

We do not sell or trade your personal information.

Data Security

We implement robust security measures to protect your personal data against loss, unauthorised access, alteration, or disclosure. This includes encryption, firewalls, and access controls. Despite these measures, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Once retention is no longer necessary, we will securely delete or anonymise your data.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to certain conditions.
• Objection: Object to the processing of your data under certain conditions.
• Restriction: Request that we limit our use of your data under certain circumstances.
• Portability: Request that we transfer your data to another organisation or directly to you.

To exercise any of these rights, please contact us at info@truvgroup.co.uk

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to improve user experience, monitor performance, and analyse traffic. You can manage cookie preferences in your browser settings.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites, and we encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the effective date shown at the top.

Contact Us

If you have any questions or concerns regarding our privacy practices or this policy, please contact us at:

Email: info@truvgroup.co.uk

Correspondence Address: Challenge House, Sherwood Drive, Milton Keynes, United Kingdom, MK3 6DP.